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Bienvenue à la Maison !

Bienvenue à la Maison !

Un Thé à la Menthe pour la Paix vous est offert dans le salon de Thé NANA1807, à votre première convenance...

Contactez notre conciergerie !

Terms of sale

GENERAL CONDITIONS OF SALE

1. GENERAL PROVISIONS

These conditions of sale apply only to the current retail price published by MAISON NANA1807. They cancel those of previous publications and can be modified at any time. Any order entails the customer's unreserved acceptance of these general conditions.

EDITOR
The site www.maisonnana1807.com, is the property of MAISON NANA1807, a simplified joint stock company with capital of 100,000 €, registered in the Bourges Trade and Companies Register under RCS 881188510. Its registered office is at Domaine de Rosières - 2, rue d'Orthe - 18400 Saint Florent - France. Its SIRET number is 88118851000013.
Email: info@nana1807.com
MAISON NANA1807 is the owner of the website https://maisonnana1807.com and holds all the rights relating thereto. Unless the prior and express authorization of MAISON NANA1807, it is forbidden to copy or download all or part of the website or its content.

PRODUCTS & CONTACTS OF THE DISTANCE SALE SERVICE
Information on products likely to be sold by the Distance Selling Service and through the website www.maisonnana1807. com are available in our stores and on the website. In accordance with the terms of Article L.111-1 of the Consumer Code, the customer is able, before the contract is concluded, to know the essential characteristics of the goods and services sold, namely their nature, quantity and substantial qualities.
These are displayed by MAISON NANA1807 in French
In addition, our Service is at your disposal for any further request:
Email: info@maisonnana1807.com
Domaine de Rosières - 2, rue d'Orthe - 18400 Saint Florent - France

2. TO ORDER

ON THE SITE

To order the desired items, enter their product sheet by clicking on their photo or their reference, choose the desired quantity and click on "Add to order". Your choices will automatically be added to your cart. Once you have ordered all the desired products, click on "Complete Order" then fill out the forms with your full contact details and payment method. If you forget, your order will not be valid.
You can choose several products with the same reference by changing the quantities in the purchase order.
You also have the possibility of canceling one of the products previously selected by entering "0" in the quantity column.
At the end of the form, don't forget to click on "Confirm order", otherwise your order will not be confirmed.
If you want to cancel your order, click on "Cancel order".

BY MAIL

If you prefer to pay for your purchases by check, you can place your order on plain paper, clearly indicating the reference of the tea or the desired item, its designation, quantity, price, any discounts and shipping costs. , your name, customer number - if you have one - and address, place of delivery and your telephone number.

3. PRICE

The products are subject to French VAT for delivery in mainland France or in the European Union.
The prices thus displayed online on the pages of the MAISON NANA1807 website are all taxes included but do not include the shipping costs which are added when viewing the cart.
For delivery in the French overseas departments and territories or outside the European Union, the prices are exclusive of tax.
All orders are invoiced under the conditions appearing in the catalog in force on the date of registration of the order. However, the prices may be modified subsequently, without notice.
The products remain the property of MAISON NANA1807 until full payment.

PARTICIPATION IN SHIPPING COSTS

Add € 8.00 for any order delivered to the same address in mainland France and less than or equal to € 65 of purchase.
  • Free postage for shipments to the same address in mainland France above 65 € of purchase.
  • Postage due for orders outside mainland France.
  • Shipping costs are calculated based on the weight of the package and its destination.
  • Any customs duties to be paid are the responsibility of the recipient receiving the package.

4. RULES

You can pay online when ordering by credit cards Carte Bleue, Visa, Eurocard, Mastercard. To be registered, the order must be paid in full. Unpaid orders are not delivered. Any unpaid or payment incident (false bank details, lack of funds in the customer's account, etc.) will be invoiced at € 19.
A paid invoice showing the various elements of the order will be sent with the package or by post if the delivery address is different from the billing address.

5. SECURITY

The security protocol used (SSL) guarantees complete confidentiality of personal information transmitted over the Internet.
MAISON NANA1807 undertakes to only transmit the personal information of its customers to its banks for the payment of the order.
In accordance with the "Informatique et Libertés" law n ° 78-17), all other information left on the site (name, e-mail ...) will not be subject to no other exploitation (rental or sale of files ...) than that linked to the strict activity of MAISON NANA1807.

6. ACCEPTANCE OF ORDER

All our offers are subject to the limit of available stocks. For products not stored in our warehouses, our offers are valid subject to availability from our suppliers.
Before the conclusion of the telematic sales contract, the customer will see on his screen an order form showing in detail all of his order valued at the price including all taxes that he can modify or cancel . The validation of this order form will constitute the conclusion of the telematic sales contract.
The fact for a user to complete the order form appearing on the site https://www.maisonnana1807.com and to confirm the order (by clicking on the button "Validate the order" provided for this purpose) implies full and complete acceptance of these conditions, which will be the only ones applicable to the contract thus concluded and acceptance of payment by debiting their bank card at the price indicated.
The sale becomes final after acceptance of the transaction from the secure online payment services.
The recorded data by www.maisonnana1807.com constitute proof of all transactions made by www.maisonnana1807.com and its customers.
The data recorded by the payment system constitutes proof of financial transactions.
MAISON NANA1807 reserves the right not to register an order for any reason whatsoever, relating in particular to a product supply problem, a problem concerning the order received or a foreseeable problem concerning the delivery to be made.

7.WITHDRAWAL PERIOD

Pursuant to the provisions of article L121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for contracts relating to the supply of goods which, due to their nature, are liable to deteriorate or expire quickly or cannot be reshipped. Similarly, it does not apply to the supply of clearly personalized goods. For other products or services, and in accordance with the provisions of Article L. 121-21 of the Consumer Code, the customer has, from the delivery, a period of 14 working days to retract and return the order for exchange or refund.
The consumer must bear the costs of returning the goods. The product must imperatively be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation.
The exercise of the right of withdrawal obliges the merchant to reimburse the sums paid by the purchaser within 14 days from the date on which the professional was notified of the decision of the consumer to retract.
You do not have to justify your decision. To use this right concerning your orders for goods, all you have to do is send the duly completed withdrawal form or clearly express your request on plain paper or by email to our Distance Selling Department, specifying:
  • Your last name, first name, customer reference if possible,
  • Your address,
  • The references of the command.
  • Items you wish to exchange or be refunded.

8. PERSONAL INFORMATION

MAISON NANA1807 undertakes not to disclose to third parties the information communicated to it. These are confidential. They will only be used by its internal departments for order processing and to strengthen and personalize communication and the cultural and product offerings reserved for MAISON NANA1807 customers.
This article cannot prevent the sale or transfer of activities to a third party.
In accordance with the Data Protection Act of January 6, 1978, each customer has the right to access, rectify and oppose personal data concerning him. To do this, you just have to make the request online or by mail, indicating your name, first name, address and if possible customer reference: data@maisonnana1807.com

9. LINKS

The Service may provide or third parties may include links to other websites or other Internet sources. Insofar as MAISON NANA1807 cannot control these sites and these external sources, each user acknowledges that MAISON NANA1807 cannot be held responsible for the provision of these sites and external sources, and cannot bear any responsibility for the content, advertisements, products, services or any other material available on or from these sites or external sources. In addition, each user recognizes that MAISON NANA1807 cannot be held responsible for any proven or alleged damage or loss resulting from or in connection with the use or with the fact of having trusted the content, goods or services available on these sites or external sources.

10. TRANSPORT

Orders are processed and shipped the day after they are placed, when the stock of final products allows.
Orders placed on Friday, Saturday or Sunday are processed and dispatched the following Monday, when the stock of final products allows.
Orders placed on a public holiday are processed and shipped the next working day, when the stock of final products allows it
The shipment of the order is therefore processed generally within the working day following its registration, when the stock of final products allows it.

SERVICE PROVIDERS USED ACCORDING TO DESTINATIONS

♦ For France, French overseas departments and territories, Switzerland, Australia, Russia, Brazil:
Shipments by post, Colissimo service with tracking delivered against signature or Colissimo Expert International
♦ For Europe (EU) and the rest of the world:
Shipments by UPS, Express Saver service delivered against signature

CALCULATION OF SHIPPING COSTS

♦ Deliveries in mainland France:
Free shipping for all orders delivered in mainland France, in standard mode (Colissimo de la Poste)
♦ Deliveries in the French overseas departments and territories:
The shipping costs vary according to the weight and the destination of the package.
Orders are sent by Colissimo Suivi, the delivery time indicated by the Post Office may vary from 5 to 10 days depending on the destination.
♦ Deliveries in Europe (EU) by UPS:
The costs shipping vary according to the weight, volume and destination of the package.
♦ Deliveries to the rest of the world by UPS:
Shipping costs vary according to the weight, volume and destination of the package.
Customs charges are payable on delivery of the package. These costs are never included in the shipping costs (transport and packaging costs).
♦ Deliveries in Europe and the rest of the world by post:
Shipping costs vary depending on the weight and destination of the package.
Customs charges are payable on delivery of the package. These costs are never included in the shipping costs (transport and packaging costs).

RECIPIENTS

For all deliveries outside of France, a telephone number to which the recipient can be reached must be provided.

DELIVERY TIMES

The delivery times below do not take account of unforeseen circumstances: in the event of a fortuitous event or as a result of force majeure, defined as an unforeseeable and unavoidable fact preventing the professional from fully performing the obligation of the contract.
♦ Orders shipped in metropolitan France:
The shipment is carried out by Colissimo Suivi, the delivery time generally noted is 48 hours (working days) after taking charge of the package by the Post Office (indicative deadline given by the Post Office).
♦ Orders shipped in the French overseas departments and territories:
The shipment is made by post in Colissimo Access OM, the indicative delivery times are 5 to 7 working days after taking charge of the package by the Post (indicative time given by the Post).
♦ Orders shipped in Europe by UPS:
The delivery times generally observed vary according to the destination from 1 to 2 working days after taking charge of the col is by UPS (indicative time given by UPS).
♦ Orders shipped to the rest of the world by UPS:
The delivery times generally observed vary according to the destination 2 to 3 working days after the package has been taken over by UPS (indicative time given by UPS).
♦ Orders shipped in Europe by Post:
The delivery times generally observed vary depending on the destination from 3 to 5 working days after the parcel has been taken over by the Post Office (indicative time given by the Post Office).
♦ Orders shipped to the rest of the world by post:
The shipment is made by post by Colissimo Expert International, delivery times generally noted vary depending on the destination from 5 to 8 working days after taking charge of the package by the Post Office (indicative time given by the Post Office)

CUSTOMS FEES

In the French overseas departments and territories and outside the European Union, customs or import taxes may be requested upon delivery of the package. It is the buyer's responsibility to inquire about their amount from their local customs office.

PACKAGE TRACKING


♦ Orders sent by Colissimo Monitoring:
In the "My Orders" section of the "My Account" page, you will find the tracking number as well as the internet link allowing the tracking of your package from the departure of our service to the final delivery.
♦ Orders shipped by UPS:
When the package leaves our service, UPS will send the information required for tracking to the e-mail provided with the delivery address.
The "My Orders" section of the "My Account" page will be updated as soon as the package leaves our service.

11. DELIVERY

Upon receipt of your order placed on our website (or handwritten, electronic or faxed), you will receive your package as soon as possible. MAISON NANA1807 guarantees that the products have been the subject of all the necessary care to ensure their conformity with the description which appears on the site on the date of the order.
The address of delivery does not have to be a PO box. If this was the case, the order could not be taken into consideration.
Orders can be delivered to many countries including Japan.
For deliveries to Japan, please use the website (French or English version)
To serve you better, MAISON NANA1807 has selected La Poste (colissimo tracking) and UPS for the international transport of your package.
The products are sent to the delivery address indicated in the order. In the absence of the recipient or of a person who can take possession of the products upon delivery, the carrier will leave a transit advice note at the delivery address indicated by the customer inviting him to collect the products.

12. CLAIMS

MAISON NANA1807 undertakes to exchange or refund any product carrying a hidden defect, a fatal defect in accordance with article 1641 of the Civil Code and L211-1 and following of the Consumer Code, or which does not meet the requirements quality that our customers are entitled to expect from our company at the moment, that this claim is made in good faith. In accordance with the legislation, if the exchange clearly entails a cost that is too high for MAISON NANA1807, the company will refund the item.
The refund of products only is due provided that it no anomalies are found on the products. The return of an item visibly used or manipulated by the customer renders the exercise of its withdrawal null and void and will not result in a refund. If this was the case, MAISON NANA1807 reserves the right not to refund the customer.
The refund of the total amount of the order will be made within 14 days of the claim by the same means as the one used by the customer when ordering. You will receive a printable email or letter confirming the information and date of your refund.
The exchange of the affected items will be made within 14 days of the claim.If these items are unavailable, they will be replaced in the same quantities by items of equivalent or greater quality and value.You will receive by mail or email a dispatch slip for the new items as well as a pre-filled return slip paying the shipping costs of the package according to the chosen carrier.

13. RESPONSIBILITY

The products offered comply with current French legislation. MAISON NANA1807 cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is the customer's responsibility to check with the local authorities the possibilities of importing or using the products or services he intends to order.
The customer is solely responsible for the choice of products and their conservation from their physical reception. Under no circumstances can MAISON NANA1807 be held responsible for any damage resulting from this fact. MAISON NANA1807 guarantees that the products are in perfect condition upon delivery to the carrier.
The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of MAISON NANA1807 could not be engaged in the event of error in one of these photographs or one of these texts. MAISON NANA1807 will not incur any liability for any indirect damage as a result of the present (operating loss, loss of profit, loss of luck, damage or costs).
MAISON NANA1807 likewise declines all liability for any damage of any kind resulting from a fraudulent intrusion by a third party leading to a modification of the information made available on its site. Nor can it be held responsible for any damage of any kind whatsoever resulting from the interpretation or use of the information available on this server.
In all eventuality, whatever the possible reason for the questioning of MAISON NANA1807, its liability is limited to the lower of the following two sums: (i) amount of direct damage suffered by the customer or (ii) price of the command.

14. INTELLECTUAL PROPERTY

MAISON NANA1807 is the owner of the website www.maisonnana1807.com and holds all the rights relating thereto. All texts, comments, works, illustrations and images reproduced on the site /www.maisonnana1807.com are reserved under copyright as well as intellectual property and for the whole world. The user only has a right of private, individual, personal and non-transferable use of the content of the site or one of its elements as well as a right of reproduction for storage for the purposes of representation on a single-user and reproduction screen, in one copy, for backup copy or hard copy. MAISON NANA1807 may not be considered as granting any right other than that of consulting the site.
Unless the prior and express authorization of MAISON NANA1807, it is prohibited to copy and / or download all or part of the site or its content. Any total or partial reproduction of the MAISON NANA1807 catalog is strictly prohibited.
Our photos are subject to the law of July 1, 1992 and any other law on literary and artistic property and on copyright. person and his image. Any use, reproduction, interpretation of our photographs without prior written consent from us is an infringement within the meaning of the law.
Without the prior and express authorization of MAISON NANA1807, it is forbidden to practice any representation or reproduction, even partial, of the content of this website or of one of its elements, in particular for commercial purposes. , as well as any use of one of the elements of the site in a networked computer environment or by the mechanism of the links The presentation of a page of this site in a window not belonging to MAISON NANA1807 (by the technical known as "framing") and the insertion of an image belonging to MAISON NANA1807 in a page not belonging to MAISON NANA1807 (by the technique known as "in line linking").
The repeated and systematic extraction of unprotected elements from the site causing any damage to MAISON NANA1807, in particular with regard to Law No. 98-536 of July 1, 1998 transposing Directive 96 / into the Intellectual Property Code. 9 / EC of the European Parliament and of the Council, dated 1 March 1, 1996, concerning the legal protection of databases, is prohibited and may be the subject of legal proceedings.

15. CONFIDENTIALITY

LINKS

The Distance Selling Service may provide or third parties may include links to other websites or other Internet sources. Insofar as MAISON NANA1807 cannot control these sites and these external sources, each user of the MAISON NANA1807 website recognizes that MAISON NANA1807 cannot be held responsible for the provision of these sites and external sources, and cannot support no responsibility for the content, advertising, products, services or any other material available on or from such external websites or sources. In addition, each user recognizes that MAISON NANA1807 cannot be held responsible for any proven or alleged damage or loss resulting from or in connection with the use or with the fact of having trusted the content, goods or services available on these sites or external sources.

PROCESSING OF PERSONAL DATA

In compliance with the "Informatique et Libertés" law n ° 78-17 of January 6, 1978 amended by law n ° 2004-801 of August 6, 2004 and by ordinance n ° 200-111012 of August 24, 2011 transposing European directive 2009/136 / CE and other legal provisions in force, the company MAISON NANA1807 informs its customers and users of its site that it constitutes an electronic file from customer accounts containing character information personnel freely and expressly provided by the latter when ordering from the Distance Selling Service, on the maisonnana1807.com site or when subscribing to the Newsletter. This file contains the name, first name, postal and email addresses of the customer, his telephone number, his personal identifiers relating to the customer account, his language of navigation of the history of his orders. The bank details transmitted at the end of order payment are not kept by MAISON NANA1807 and are directly processed by its banks during any transaction. The information in this file collected by MAISON NANA1807 is kept by the company for 3 years. At the end of this period, an email will be sent to you offering to renew your consent: if you accept we will keep the file, if you refuse your personal information will be erased. Failure to respond will result in the destruction of personal account data. This file is declared to the CNIL according to the French regulations in force.
The information collected allows the company to best meet the expectations of its customers.They are only used by the internal services of MAISON NANA1807 only for its commercial and merchant activities, in particular to ensure the processing of orders, to strengthen and personalize the communication and the commercial offer reserved for MAISON NANA1807 customers as well as to maintain the website In the event that the customer continues voluntarily and in full consciousness to feed this file, he has the right to access, rectify and oppose this information concerning him in accordance with the “Informatique et Libertés” law.
All he has to do is express his request by email or letter indicating his name, first name, address and if possible customer reference to the address of the Distance Selling Service or to our IT Service at the address: info@maisonnana1807.com.
MAISON NANA1807 does not disclose to any third party, in particular advertising agencies, and does not use the information communicated for any purpose other than the strict the company's economic activity or any other directly or indirectly identifying information left on its website. These are confidential. Financial information will be sent to its banks for the purpose of settling orders and checking and securing payment procedures.
MAISON NANA1807 however reserves the right to share this information with the competent authorities under the conditions required by law.
In the event of transfer of the activity to a third party, this data will be transmitted to this one in accordance with the legal provisions in force.

COOKIES

♦ Consent and definition
Cookies are files installed by a website on the computer of an Internet user or any device connected to the Internet when browsing on this site which make it possible to recognize the connected device for a future visit and perform various other functions. Your navigation on the maisonnana1807.com site requires the use of cookies: you must consent to this in order to be able to place an order and keep your selection in the shopping cart. Here are different types of cookies generally used by website editors:
  • Necessary operating cookies: these cookies are necessary for the website to function properly and allow your order to be recorded, the operation of the shopping cart and the identification of customers through their personal account. You must accept these cookies in order to make a purchase on our site or view your customer account. The MAISON NANA1807 website requires your consent to the use of cookies in order to be able to manage your cart and identify you throughout your visit.
  • Statistical cookies: they collect anonymous statistical data relating to site visits and user consent is required by law. This service is provided for us by Google Analytics. If you wish to refuse the collection of this data, which is anonymous, please refer to Google's terms of service in order to send them your request.
  • Performance cookies: they allow the improvement of navigation, of the services provided such as language preferences, the display and the fluidity of internet pages, etc. MAISON NANA1807 does not use this type of cookie.
  • Social network cookies: When an Internet user accesses the maisonnana1807.com site through a user account of a social network (including Facebook), the social network to MAISON NANA1807 transmits the public data relating to the profile of the user through its cookies. MAISON NANA1807 does not use this information in any way.
  • Refusal cookie: this cookie, to which the user has consented by refusing the use of cookies on our site, only records the refusal to install other cookies on subsequent visits of the user whose IP address is recognized

♦ Collected data and lifespan
MAISON NANA1807 only uses server cookies which fall into the category of cookies necessary for the operation of the site. These cookies have a lifespan of 48 hours, with the exception of the cookie managing your cart which is stored for 7 days if you are identified by logging into your customer account. MAISON NANA1807 collect the history of the items you have viewed and your purchases, the history of your connections when you identify yourself and your consent to the use of cookies.


♦ Browser setting procedures
In order to authorize the use of cookies you must make changes in your browser:

  • Internet Explorer: In the "Tools" menu choose "Internet Options" then in the "Confidentiality" tab set the setting to "High".
  • FireFox: In the "Tools" menu, choose "Options" then in the "Privacy" tab, you must access the "delete specific cookies" window with a button. Then choose the cookies hosted by the MAISON NANA1807 site from the list and delete them.
  • Google Chrome: In the “Parameters” menu, access the content parameters using the button in the “Confidentiality” paragraph. Then choose a general setting or specifically delete cookies by clicking on the cross on the right in the “Cookies and site data” window.
  • For all other browsers please consult their settings by referring to the help section if necessary.

16. APPLICABLE LAW

Only the present conditions in French are valid.
The rights and obligations of the parties are governed by French law, more particularly by the regulation of distance selling (articles L. 121 -16 to L. 121-21 of the Consumer Code incorporating Directive 97/7 CE of May 20, 1997 on consumer protection in terms of distance contracts).
Acceptances, drafts, money orders, shipping conditions do not add any novation or exemption to this clause.

17. ORDERING ADDRESS BY CORRESPONDENCE

MAISON NANA1807
Domaine de Rosières
2, rue d'Orthe
18400 Saint Florent - France.
E-mail: info@maisonnana1807.com

© 2020 - MAISON NANA1807
All reproduction and representation rights reserved. The texts presented on this site are covered by intellectual property rights. MAISON NANA1807 is the owner of the website http://www.maisonnana1807.com and holds all the rights relating thereto. All texts, comments, works, illustrations and images reproduced on the site http://www.maisonnana1807.com are reserved under copyright as well as intellectual property and for the whole world.
The user only has a right of private, individual, personal and non-transferable use of the content of the site or of one of its elements as well as a right of reproduction for storage at for representation on a single-user screen and for reproduction, in one copy, for backup copy or hard copy. MAISON NANA1807 cannot be considered as granting any right other than that of consulting the website.
Unless the prior and express authorization of MAISON NANA1807, it is forbidden to copy and / or download all or part of the site or its content Any total or partial reproduction of the catalog of MAISON NANA1807 is strictly prohibited.
Our photos are subject to the law of July 1, 1992 and any other law on literary and artistic property and on human rights and image. Any use, reproduction, interpretation of our photographs without prior written consent from us is an infringement within the meaning of the law. .

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