1. GENERAL PROVISIONS

These terms and conditions of sale apply only to the current retail price list published by MAISON NANA1807. They supersede those of previous publications and may be modified at any time. Any order implies the customer's unconditional acceptance of these general terms and conditions.

EDITOR
THE website https://maisonnana1807.com , is the property of MAISON NANA SAS, a simplified joint stock company with capital of €100,000, registered in the Bourges Trade and Companies Register under RCS 881188510.

Its headquarters are located at Domaine de Rosières - 2, rue d'Orthe - 18400 Lunery - France. Its SIRET number is 88118851000013
Its intra-community VAT number is FR01881188510 

Email: info@nana1807.com

MAISON NANA SAS owns the website https://maisonnana1807.com and holds all related rights. Copying or downloading all or part of the website or its content is prohibited without the prior express authorization of MAISON NANA1807.

DISTANCE SALES SERVICE PRODUCTS & CONTACTS

Information on products that may be sold through the Distance Selling Service and through the website www.maisonnana1807.com is available in our stores and on the website.

In accordance with the terms of Article L.111-1 of the Consumer Code, the customer is able, before the conclusion of the contract, to know the essential characteristics of the goods and services sold, namely their nature, quantity and substantial qualities.

These are displayed by MAISON NANA1807 in French.

Furthermore, our Service is at your disposal for any additional requests:
Email: info@nana1807.com
Domaine de Rosières - 2-4, rue d'Orthe - 18400 Lunery - France

 

2. TO ORDER

ON THE SITE

To order the desired items, enter their product page by clicking on their photo or reference, choose the desired quantity and click on "Add to order". Your choices will be automatically added to your cart.

Once you have ordered all the products you want, click "Complete Order" and then fill out the forms with your full contact information and payment method. If you forget to provide these details, your order will be invalid. 

You can choose multiple products of the same reference by changing the quantities in the order form.

You also have the option to cancel one of the previously selected products by entering "0" in the quantity column. 

At the end of the form, don't forget to click on "Confirm order", otherwise your order will not be confirmed. 

If you want to cancel your order, click "Cancel Order".

BY MAIL

If you prefer to pay for your purchases by check, you can place your order on plain paper, clearly indicating the reference of the tea or the desired item, its description, the quantity, the price, any discounts and shipping costs, your name, customer number - if you have one - and address, the delivery location and your telephone number.

 

3. PRICE

Products are subject to French VAT for delivery in mainland France or the European Union.
The prices displayed online on the pages of the MAISON NANA1807 website are inclusive of all taxes but do not include shipping costs which are added when viewing the basket.
For delivery to the French overseas departments and territories or outside the European Union, prices are exclusive of tax.
All orders are invoiced according to the conditions listed in the catalog in effect on the date the order is placed. However, prices may be changed subsequently without notice.
The products remain the property of MAISON NANA1807 until full payment.

CONTRIBUTION TO SHIPPING COSTS

Add €8.00 for any order delivered (in standard mode) to the same address in mainland France and Monaco, and less than or equal to €65 of purchase.

• Free shipping for shipments to the same address in mainland France and Monaco for purchases over €65.
• Free shipping for shipments to the same address in Europe for purchases over €100.
• Free shipping for shipments to the same address worldwide for purchases over €190.
• Shipping due for Express orders
• Shipping costs are calculated based on the weight of the package and its destination.
• Any customs duties payable are the responsibility of the recipient receiving the package.

 

4. REGULATIONS

You can pay online when ordering using Carte Bleue, Visa, Eurocard, or Mastercard. To be processed, the order must be paid in full. Unpaid orders will not be delivered.

Any unpaid amount or payment incident (false bank details, insufficient funds in the customer's account, etc.) will be charged €19.

A paid invoice listing the various elements of the order will be sent with the package or by post if the delivery address is different from the billing address.

5. SECURITY

The security protocol used (SSL) guarantees total confidentiality of personal information transmitted over the Internet.

MAISON NANA1807 undertakes to only transmit its customers' personal information to its banks for the purpose of settling the order.

In accordance with the "Informatique et Libertés" law n° 78-17), all other information left on the site (name, e-mail, etc.) will not be used for any other purpose (rental or sale of files, etc.) than that strictly related to the activity of MAISON NANA1807.

6. ACCEPTANCE OF ORDER

All our offers are subject to availability while stocks last. For products not stocked in our warehouses, our offers are subject to availability from our suppliers.

Before the conclusion of the telematic sales contract, the customer will see on his screen an order form detailing his entire order valued at the price including all taxes, which he can modify or cancel. Validation of this order form will constitute the conclusion of the telematic sales contract.

The fact that a user completes the order form appearing on the site https://www.maisonnana1807.com and confirms the order (by clicking on the "Validate order" button provided for this purpose) constitutes full and complete acceptance of these conditions, which will be the only ones applicable to the contract thus concluded and acceptance of payment by debiting their bank card at the price indicated.

The sale becomes final after acceptance of the transaction by secure online payment services. 

The data recorded by www.maisonnana1807.com constitutes proof of all transactions carried out by www.maisonnana1807.com and its customers.

The data recorded by the payment system constitutes proof of financial transactions.

MAISON NANA1807 reserves the right not to register an order for any reason whatsoever, in particular due to a product supply problem, a problem concerning the order received or a foreseeable problem concerning the delivery to be made.

7. WITHDRAWAL PERIOD

In accordance with the provisions of Article L. 221-18 of the Consumer Code, the right of withdrawal cannot be exercised for contracts relating to the supply of goods which, due to their nature, are liable to deteriorate or expire rapidly or cannot be returned.

Likewise, it does not apply when supplying clearly personalized goods.

For other products or services, and in accordance with the provisions of Article L. 221-24 of the Consumer Code, the customer has, from delivery, a period of 14 working days to withdraw and return the order for the purposes of exchange or refund.

The consumer must bear the cost of returning the goods.

The product must be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation.

Exercising the right of withdrawal obliges the trader to reimburse the sums paid by the buyer within 14 days from the date on which the professional was notified of the consumer's decision to withdraw.

You do not need to provide a reason for your decision. To exercise this right regarding your orders for goods, simply send the duly completed withdrawal form or clearly express your request on plain paper or by email to our Distance Selling Service, specifying:

• Your name, first name, customer reference if possible,
• Your address,
• The order references.
• The items you wish to exchange or be refunded.

8. PERSONAL INFORMATION

MAISON NANA1807 undertakes not to disclose the information provided to third parties. This information is confidential. It will only be used by its internal departments to process orders and to strengthen and personalize communication and the cultural and product offerings reserved for MAISON NANA1807 customers.
This article shall not prevent the assignment or transfer of activities to a third party.
In accordance with the French Data Protection Act of 6 January 1978, each customer has the right to access, rectify, and oppose their personal data. To do so, simply submit a request online or by mail, stating your full name, address, and, if possible, your customer reference: data@maisonnana1807.com

 

9. LINKS

The Service may provide or third parties may include links to other websites or other Internet sources. To the extent that MAISON NANA1807 cannot control these external sites and sources, each user acknowledges that MAISON NANA1807 cannot be held responsible for the availability of these external sites and sources, and cannot bear any responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. In addition, each user acknowledges that MAISON NANA1807 cannot be held responsible for any damages or losses, proven or alleged, resulting from or in connection with the use of or reliance on the content, goods or services available on these external sites or sources.

 

10. TRANSPORT

Orders are processed and shipped the day after they are placed.
Orders placed on Friday, Saturday or Sunday are processed and shipped the following Monday.
Orders placed on a public holiday are processed and shipped the following business day.
The order is therefore generally processed within the working day following its registration.

SERVICE PROVIDERS USED ACCORDING TO DESTINATIONS

♦ For France, the French Overseas Territories, Switzerland, Australia, Russia, Brazil:
Shipments by post, Colissimo tracked service delivered against signature or Colissimo Expert International
♦ For Europe (EU) and the rest of the world:
Shipments by UPS, Express Saver service delivered against signature

CALCULATING SHIPPING COSTS

♦ Deliveries in mainland France:
Free shipping for all orders delivered to mainland France, in standard mode (Colissimo from La Poste)
♦ Deliveries to the French overseas departments and territories:
Shipping costs vary depending on the weight and destination of the package.
Orders are shipped by Colissimo Suivi, the delivery time indicated by the Post Office can vary from 5 to 10 days depending on the destination.
♦ Deliveries in Europe (EU) by UPS:
Shipping costs vary depending on the weight, volume and destination of the package.
♦ Deliveries to the rest of the world by UPS:
Shipping costs vary depending on the weight, volume and destination of the package.
Customs fees are payable upon delivery of the package. These fees are never included in the shipping costs (transport and packaging costs).
♦ Deliveries in Europe and the rest of the world by post:
Shipping costs vary depending on the weight and destination of the package.
Customs fees are payable upon delivery of the package. These fees are never included in the shipping costs (transport and packaging costs).

RECIPIENTS

For all deliveries outside France, a telephone number at which the recipient can be contacted must be provided.

DELIVERY TIMES

The delivery times below do not take into account unforeseen circumstances: in the event of unforeseeable circumstances or as a result of force majeure, defined as an unforeseeable and unavoidable event preventing the professional from fully fulfilling the obligation of the contract.
♦ Orders shipped to mainland France:
The shipment is made by Colissimo Suivi, the delivery time generally observed is 48 hours (working days) after the package is taken over by the Post Office (indicative time given by the Post Office).
♦ Orders shipped to the French overseas departments and territories:
The shipment is carried out by La Poste in Colissimo Access OM, the indicative delivery times are 5 to 7 working days after the package has been taken over by La Poste (indicative time given by La Poste).
♦ Orders shipped to Europe by UPS:
Delivery times generally vary depending on the destination from 1 to 2 working days after the package is collected by UPS (indicative time given by UPS).
♦ Orders shipped to the rest of the world by UPS:
Delivery times generally vary depending on the destination from 2 to 3 working days after the package is collected by UPS (indicative time given by UPS).
♦ Orders shipped to Europe by post:
Delivery times generally vary depending on the destination from 3 to 5 working days after the package is collected by the Post Office (indicative time given by the Post Office).
♦ Orders shipped to the rest of the world by post:
The shipment is carried out by La Poste in Colissimo Expert International, the delivery times generally observed vary depending on the destination from 5 to 8 working days after the parcel is taken over by La Poste (indicative time given by La Poste).

CUSTOMS FEES

In the French overseas territories and outside the European Union, customs or import taxes may be charged upon delivery of the package. It is the buyer's responsibility to check the amount at their local customs office.

Parcel tracking

♦ Orders shipped by Colissimo Suivi:
In the "My Orders" section of the "My Account" page, you will find the tracking number as well as the internet link allowing you to track your package from departure from our service to final delivery.
♦ Orders shipped by UPS:
When the package leaves our service, UPS will send the necessary tracking information to the email provided with the delivery address.
The "My Orders" section of the "My Account" page will be updated as soon as the package leaves our service.

 

11. DELIVERY

Upon receipt of your order placed on our website (or handwritten, electronic, or faxed), you will receive your package as soon as possible. MAISON NANA1807 guarantees that the products have been subject to all necessary care to ensure their conformity to the description appearing on the site at the date of the order.
The delivery address must not be a PO box. If this is the case, the order cannot be processed.
Orders can be delivered to many countries including Japan.
For deliveries to Japan, please use the website (French or English version)
To better serve you, MAISON NANA1807 has selected La Poste (tracked Colissimo) and UPS for the international transport of your package.
The products are sent to the delivery address indicated in the order. In the event of the absence of the recipient or a person able to take possession of the products upon delivery, the carrier will leave a calling card at the delivery address indicated by the customer inviting them to collect the products.

 

12. CLAIMS

MAISON NANA1807 undertakes to exchange or refund any product with a hidden defect, a latent defect in accordance with article 1641 of the Civil Code and L221-1 et seq. of the Consumer Code, or which does not meet the quality requirements that our customers are entitled to expect from our company, provided that this claim is made in good faith.

In accordance with the law, if the exchange clearly results in too high a cost for MAISON NANA1807, the company will refund the item.

Refunds for products are only due if no defects are found. Returning an item that has been visibly used or handled by the customer will invalidate the right of withdrawal and will not result in a refund. If this is the case, MAISON NANA1807 reserves the right not to refund the customer.

The full amount of the order will be refunded within 14 days of the claim, using the same method used by the customer when placing the order. You will receive a printable email or letter confirming the information and date of your refund.

The exchange of the affected items will be made within 14 days of the claim. If these items are unavailable, they will be replaced in the same quantity with items of equivalent or higher quality and value. You will receive by mail or email a shipping slip for the new items as well as a pre-filled return slip paying the shipping costs of the package according to the chosen carrier.

 

13. RESPONSIBILITY

The products offered by MAISON NANA1807 comply with current French legislation.

We will do our best to ensure the availability of Maison NANA1807 products and that transmissions are error-free. However, due to the nature of the internet, this cannot be guaranteed.

In addition, your access to MAISON NANA1807's online services may occasionally be suspended or limited to allow for repairs, maintenance, or to add a new feature or service. We will endeavor to limit the frequency and duration of these suspensions or limitations.

In its dealings with professionals, Maison NANA1807 is not liable for (i) losses that were not caused by our fault, or (ii) business losses (including loss of profit, benefit, contracts, anticipated savings, data, goodwill or unnecessary expenditure), or (iii) any indirect or consequential loss that was not foreseeable by you and us when you started using MAISON NANA1807 products.

We will not be liable for any delay or failure by you to comply with your obligations under these Terms if the delay or failure results from any cause beyond our reasonable control.

This condition does not affect your statutory right to receive the products sent and services provided within a reasonable time or to receive a refund if the products or services ordered cannot be delivered within a reasonable time due to a cause beyond our reasonable control.

The laws of some countries do not allow some of the limitations listed above. If these laws apply to you, some or all of these limitations may not apply to you, and you may have additional rights.

Nothing in these terms is intended to limit or exclude our liability for fraud, or for death or personal injury caused by our negligence or gross negligence.

In any event, whatever the possible reason for bringing MAISON NANA1807 to justice, its liability is limited to the lower of the following two amounts: (i) amount of direct damage suffered by the customer or (ii) price of the order.

 

14. INTELLECTUAL PROPERTY

MAISON NANA1807 owns the website www.maisonnana1807.com and holds all related rights. All texts, comments, works, illustrations, and images reproduced on the website /www.maisonnana1807.com are protected by copyright and intellectual property law worldwide.
The user only has a right of private, individual, personal and non-transferable use of the content of the site or one of its elements as well as a right of reproduction for storage for the purposes of representation on a single-user screen and reproduction, in one copy, for backup copy or printing on paper. MAISON NANA1807 cannot be considered as granting any other right than that of consulting the site.
Unless expressly authorized in advance by MAISON NANA1807, copying and/or downloading all or part of the site or its content is prohibited. Any total or partial reproduction of the MAISON NANA1807 catalog is strictly prohibited.
Our photos are subject to the law of July 1, 1992, and any other law on literary and artistic property and on the rights of the person and their image. Any use, reproduction, or interpretation of our photographs without our prior written consent constitutes an infringement within the meaning of the law.
Without prior and express authorization from MAISON NANA1807, it is prohibited to practice any representation or reproduction, even partial, of the content of this site or one of its elements, in particular for commercial purposes, as well as any use of one of the elements of the site in a networked computer environment or by the mechanism of links. The presentation of a page of this site in a window not belonging to MAISON NANA1807 (by the technique known as "framing") and the insertion of an image belonging to MAISON NANA1807 in a page not belonging to MAISON NANA1807 (by the technique known as "in line linking") are prohibited.
The repeated and systematic extraction of unprotected elements from the site causing any harm to MAISON NANA1807, in particular with regard to Law No. 98-536 of July 1, 1998 transposing into the Intellectual Property Code Directive 96/9/EC of the European Parliament and of the Council, dated March 11, 1996, concerning the legal protection of databases, is prohibited and may be subject to legal action.

 

15. CONFIDENTIALITY

LINKS

The Distance Selling Service may provide or third parties may include links to other websites or other Internet sources. To the extent that MAISON NANA1807 cannot control these external sites and sources, each user of the MAISON NANA1807 website acknowledges that MAISON NANA1807 cannot be held responsible for the availability of these external sites and sources, and cannot bear any responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, each user acknowledges that MAISON NANA1807 cannot be held responsible for any proven or alleged damages or losses resulting from or in connection with the use of or reliance on the content, goods or services available on these external sites or sources.

 

PROCESSING OF PERSONAL DATA

In compliance with the "Informatique et Libertés" law n°78-17 of January 6, 1978 amended by law n°2004-801 of August 6, 2004 and by order n°200-111012 of August 24, 2011 transposing the European directive 2009/136/CE and other legal provisions in force, the company MAISON NANA1807 informs its customers and users of its site that it constitutes an electronic file from customer accounts containing personal information freely and expressly provided by the latter when ordering from the Distance Selling Service, on the site maisonnana1807.com or when subscribing to the Newsletter. This file contains the name, first name, postal and email addresses of the customer, his telephone number, his personal identifiers relating to the customer account, his browsing language and the history of his orders. The bank details provided for the purpose of order payment are not retained by MAISON NANA1807 and are directly processed by its banks during any transaction. The information in this file collected by MAISON NANA1807 is retained by the company for 3 years. At the end of this period, an email will be sent to you offering to renew your consent: if you accept, we will maintain the file; if you refuse, your personal information will be deleted. Failure to respond will result in the destruction of your personal account data. This file is declared to the CNIL (French Data Protection Authority) in accordance with current French regulations.
The information collected allows the company to best meet the expectations of its customers. It is only used by the internal departments of MAISON NANA1807 for its commercial and sales activities, in particular to ensure the processing of orders, to strengthen and personalize the communication and commercial offer reserved for MAISON NANA1807 customers as well as to maintain the website. In the event that the customer voluntarily and consciously continues to feed this file, he has the right to access, rectify and oppose this information concerning him in accordance with the "Informatique et Libertés" law.
All you have to do is express your request by email or post, stating your surname, first name, address and, if possible, customer reference, to the address of the Distance Selling Service or to our IT Department at the following address: info@maisonnana1807.com.
MAISON NANA1807 does not disclose to any third party, particularly advertising agencies, and does not use the information provided for any purpose other than the company's strictly economic activity or any other directly or indirectly identifying information left on its website. These are confidential. Financial information will be transmitted to its banks for the purpose of settling orders and for payment verification and security procedures.
MAISON NANA1807 nevertheless reserves the right to share this information with the competent authorities under the conditions required by law.
In the event of transfer of the activity to a third party, this data will be transmitted to them in accordance with the legal provisions in force.

COOKIES

♦ Consent and definition
Cookies are files installed by a website on a user's computer or any device connected to the internet when browsing this site which allow the connected device to be recognized during a future visit and to perform various other functions. Your navigation on the maisonnana1807.com site requires the use of cookies: you must consent to this in order to be able to place an order and keep your selection in the shopping cart. Here are different types of cookies generally used by website publishers:

• Necessary cookies: these cookies are necessary for the proper functioning of the site and allow the recording of your order, the operation of the shopping cart and the identification of customers by their personal account. You must accept these cookies in order to make a purchase on our site or consult your customer account. The MAISON NANA1807 site requires your consent to the use of cookies in order to be able to manage your cart and identify you throughout your visit.
• Statistical cookies: These cookies allow us to collect anonymous statistical data relating to site traffic, and user consent is assumed by law. This service is provided for us by Google Analytics. If you wish to refuse the collection of this data, which is anonymous, please refer to Google's terms of use to send them your request.
• Performance cookies: they allow the improvement of navigation, services provided such as language preferences, display and fluidity of internet pages…MAISON NANA1807 does not use this type of cookie.
• Social media cookies: When a user accesses the maisonnana1807.com website through a social media account (including Facebook), the social media transmits public data relating to the user's profile to MAISON NANA1807 through its cookies. MAISON NANA1807 does not use this information in any way.
• Refusal cookie: this cookie, to which the Internet user has consented by refusing the use of cookies on our site, only records the refusal of installation of other cookies during future visits by the user whose IP address is recognized.

♦ Data collected and lifespan
MAISON NANA1807 only uses server cookies that fall into the category of cookies necessary for the operation of the site. These cookies have a lifespan of 48 hours, with the exception of the cookie managing your shopping cart, which is stored for 7 days if you are logged in to your customer account. MAISON NANA1807 collects the history of the items you have viewed and your purchases, the history of your connections when you log in, and your consent to the use of cookies.
♦ Browser configuration procedures
To allow the use of cookies you must make changes in your browser:

• Internet Explorer: In the "Tools" menu, select "Internet Options" and then in the "Privacy" tab, set the setting to "High".
• FireFox: In the "Tools" menu, select "Options," then in the "Privacy" tab, you must access the "delete specific cookies" window using a button. Then, select the cookies hosted by the MAISON NANA1807 website from the list and delete them.
• Google Chrome: In the "Settings" menu, access the content settings using the button in the "Privacy" section. Then choose a general setting or specifically delete cookies by clicking the cross on the right in the "Cookies and site data" window.
• For all other browsers, please consult their settings, referring to the help section if necessary.

16. APPLICABLE LAW

Only these conditions in French are authentic.

The rights and obligations of the parties are governed by French law, more specifically by the regulation of distance selling (articles L. 121-16 to L. 121-21 of the Consumer Code incorporating directive 97/7 EC of 20 May 1997 on the protection of consumers in matters of distance contracts).

Acceptances, drafts, mandates, and conditions of delivery do not constitute novation or derogation from this clause.

MAISON NANA1807 is now a member of the Federation of e-commerce and distance selling (FEVAD) and the e-commerce mediation service (60 rue la Boétie, 75008 Paris) – relationconso@fevad.com.

The European Commission provides an online dispute resolution platform which you can access here: https://ec.europa.eu/consumers/odr

If you would like to bring any matter to our attention, please contact us .

 

17. MAIL ORDER ADDRESS

MAISON NANA1807
Rosières Estate | 2-4, rue d'Orthe | 18400 Lunery - France.
Email: info@nana1807.com

 

©2025 - MAISON NANA SAS

All reproduction and representation rights reserved. The texts presented on this site are protected by intellectual property law. MAISON NANA1807 is the owner of the website http://www.maisonnana1807.com and holds all related rights. All texts, comments, works, illustrations, and images reproduced on the website http://www.maisonnana1807.com are reserved under copyright and intellectual property law worldwide.
The user only has a right of private, individual, personal and non-transferable use of the content of the site or one of its elements as well as a right of reproduction for storage for the purposes of representation on a single-user screen and reproduction, in one copy, for backup copy or printing on paper. MAISON NANA1807 cannot be considered as granting any other right than that of consulting the site.
Unless expressly authorized in advance by MAISON NANA1807, copying and/or downloading all or part of the site or its content is prohibited. Any total or partial reproduction of the MAISON NANA1807 catalog is strictly prohibited.
Our photos are subject to the law of July 1, 1992, and any other law on literary and artistic property and on the rights of the person and their image. Any use, reproduction, or interpretation of our photographs without our prior written consent constitutes an infringement within the meaning of the law.