Withdrawal from a distance purchase (on the internet, by mail order, teleshopping or telephone)
Model letter for consumer withdrawal in the case of a distance contract.
Letter to be sent by registered mail with acknowledgment of receipt to Maison NANA1807
First and last name of the consumer
Recipient: First and last name of the professional seller
Address of recipient (seller)
At ..., on ... (date of letter)
On ... (indicate the date appearing on the order form), I ordered ... (designation of the object: for example the DVD collection, the armchair...) which you delivered to me ( or that I received) on ... (date).
In accordance with article L. 221-18 of the Consumer Code, I exercise my right of withdrawal.
Consequently, I kindly ask you to return to me as quickly as possible and at the latest within 14 days following receipt of this letter, the sum of ... euros that I paid you when placing my order, in accordance with the provisions of article L. 221-24 of the Consumer Code.
Please find attached (indicate the returned item) that I am returning to you.
You can optionally add:
Otherwise, I would be forced to initiate criminal proceedings against your company.
Please believe, Madam, Sir, in the expression of my distinguished feelings.