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Refund policy



Pursuant to the provisions of article L121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for contracts relating to the supply of goods which, due to their nature, are liable to deteriorate or expire quickly or cannot be reshipped. Likewise, it does not apply when providing clearly personalized goods. For other products or services, and in accordance with the provisions of Article L. 121-21 of the Consumer Code, the customer has, from the delivery, a period of 14 working days to retract and return the order for exchange or refund.
The consumer must bear the costs of returning the goods. The product must imperatively be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation.
The exercise of the right of withdrawal obliges the merchant to refund the sums paid by the purchaser within 14 days from the date on which the professional was notified of the decision of the consumer to retract.
You do not have to justify your decision. To use this right concerning your orders for goods, all you have to do is send the duly completed withdrawal form or clearly express your request on plain paper or by email to our Distance Selling Department, specifying:
  • Your last name, first name, customer reference if possible,
  • Your address,
  • The references of the command.
  • Items you wish to exchange or be refunded.


MAISON NANA1807 undertakes to exchange or refund any product carrying a hidden defect, a crippling defect in accordance with article 1641 of the Civil Code and L211-1 and following of the Consumer Code, or not meeting the requirements quality that our customers are entitled to expect from our company at the moment, that this claim is made in good faith. In accordance with the legislation, if the exchange clearly results in a cost that is too high for MAISON NANA1807, the company will refund the item.
The refund of products only is due provided that it no anomalies are found on the products. The return of an item visibly used or manipulated by the customer renders the exercise of its withdrawal null and void and will not result in a refund. If this was the case, MAISON NANA1807 reserves the right not to refund the customer.
The refund of the total amount of the order will be made within 14 days of the claim by the same means as the one used by the customer when ordering. You will receive a printable email or letter confirming the information and date of your refund.
The exchange of the affected items will be made within 14 days of the claim. In the event of unavailability of these items, they will be replaced in the same quantities by items of equivalent or greater quality and value. You will receive by mail or email a shipping slip for the new items as well as a pre-filled return slip paying the shipping costs of the package depending on the carrier chosen.

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